Return & Refund Policy
We want you to be happy with your Shifa Oil order. Here's how returns and refunds work.
Change of Mind
We do not offer returns, replacements, or refunds for a simple change of mind once an order has been placed and delivered.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our support team with proof (such as photos or a video of the item) as soon as possible after delivery. Our team will review your case and work with you on a resolution.
How to Request Support
Contact us directly with your order details and proof of the issue:
Phone/WhatsApp: 03489794182
Email: Hasnainmalang28@gmail.com
Non-Returnable Items
Since our products are natural oils intended for personal use, opened or used bottles cannot be returned for hygiene and safety reasons, unless the product itself arrived damaged or defective.
Note
Results from natural oils vary from person to person. Returns, replacements, or refunds are not applicable simply because expected results were not achieved, as outcomes depend on individual use and body response.